RFC 1244
Site Security Handbook
Network Working Group P. Holbrook Request for Comments: 1244 CICNet FYI: 8 J. Reynolds ISI Editors July 1991 Site Security Handbook Status of this Memo This handbook is the product of the Site Security Policy Handbook Working Group (SSPHWG), a combined effort of the Security Area and User Services Area of the Internet Engineering Task Force (IETF). This FYI RFC provides information for the Internet community. It does not specify an Internet standard. Distribution of this memo is unlimited. Contributing Authors The following are the authors of the Site Security Handbook. Without their dedication, this handbook would not have been possible. Dave Curry (Purdue University), Sean Kirkpatrick (Unisys), Tom Longstaff (LLNL), Greg Hollingsworth (Johns Hopkins University), Jeffrey Carpenter (University of Pittsburgh), Barbara Fraser (CERT), Fred Ostapik (SRI NISC), Allen Sturtevant (LLNL), Dan Long (BBN), Jim Duncan (Pennsylvania State University), and Frank Byrum (DEC). Editors' Note This FYI RFC is a first attempt at providing Internet users guidance on how to deal with security issues in the Internet. As such, this document is necessarily incomplete. There are some clear shortfalls; for example, this document focuses mostly on resources available in the United States. In the spirit of the Internet's "Request for Comments" series of notes, we encourage feedback from users of this handbook. In particular, those who utilize this document to craft their own policies and procedures. This handbook is meant to be a starting place for further research and should be viewed as a useful resource, but not the final authority. Different organizations and jurisdictions will have different resources and rules. Talk to your local organizations, consult an informed lawyer, or consult with local and national law enforcement. These groups can help fill in the gaps that this document cannot hope to cover.
Finally, we intend for this FYI RFC to grow and evolve. Please send comments and suggestions to: ssphwg@cert.sei.cmu.edu. Table of Contents 1. Introduction..................................................... 3 1.1 Purpose of this Work............................................ 3 1.2 Audience........................................................ 3 1.3 Definitions..................................................... 4 1.4 Related Work.................................................... 4 1.5 Scope........................................................... 4 1.6 Why Do We Need Security Policies and Procedures?................ 5 1.7 Basic Approach.................................................. 7 1.8 Organization of this Document................................... 7 2. Establishing Official Site Policy on Computer Security........... 9 2.1 Brief Overview.................................................. 9 2.2 Risk Assessment................................................. 10 2.3 Policy Issues................................................... 13 2.4 What Happens When the Policy Is Violated........................ 19 2.5 Locking In or Out............................................... 21 2.6 Interpreting the Policy......................................... 23 2.7 Publicizing the Policy.......................................... 23 3. Establishing Procedures to Prevent Security Problems............. 24 3.1 Security Policy Defines What Needs to be Protected.............. 24 3.2 Identifing Possible Problems.................................... 24 3.3 Choose Controls to Protect Assets in a Cost-Effective Way....... 26 3.4 Use Multiple Strategies to Protect Assets....................... 26 3.5 Physical Security............................................... 27 3.6 Procedures to Recognize Unauthorized Activity................... 27 3.7 Define Actions to Take When Unauthorized Activity is Suspected.. 29 3.8 Communicating Security Policy................................... 30 3.9 Resources to Prevent Security Breaches.......................... 34 4. Types of Security Procedures..................................... 56 4.1 System Security Audits.......................................... 56 4.2 Account Management Procedures................................... 57 4.3 Password Management Procedures.................................. 57 4.4 Configuration Management Procedures............................. 60 5. Incident Handling................................................ 61 5.1 Overview........................................................ 61 5.2 Evaluation...................................................... 65 5.3 Possible Types of Notification.................................. 67 5.4 Response........................................................ 71 5.5 Legal/Investigative............................................. 73 5.6 Documentation Logs.............................................. 77 6. Establishing Post-Incident Procedures............................ 78 6.1 Overview........................................................ 78 6.2 Removing Vulnerabilities........................................ 78 6.3 Capturing Lessons Learned....................................... 80
6.4 Upgrading Policies and Procedures............................... 81 7. References....................................................... 81 8. Annotated Bibliography........................................... 83 8.1 Computer Law.................................................... 84 8.2 Computer Security............................................... 85 8.3 Ethics.......................................................... 91 8.4 The Internet Worm............................................... 93 8.5 National Computer Security Center (NCSC)........................ 95 8.6 Security Checklists............................................. 99 8.7 Additional Publications......................................... 99 9. Acknlowledgements................................................101 10. Security Considerations.........................................101 11. Authors' Addresses..............................................101 1. Introduction 1.1 Purpose of this Work This handbook is a guide to setting computer security policies and procedures for sites that have systems on the Internet. This guide lists issues and factors that a site must consider when setting their own policies. It makes some recommendations and gives discussions of relevant areas. This guide is only a framework for setting security policies and procedures. In order to have an effective set of policies and procedures, a site will have to make many decisions, gain agreement, and then communicate and implement the policies. 1.2 Audience The audience for this work are system administrators and decision makers (who are more traditionally called "administrators" or "middle management") at sites. This document is not directed at programmers or those trying to create secure programs or systems. The focus of this document is on the policies and procedures that need to be in place to support any technical security features that a site may be implementing. The primary audience for this work are sites that are members of the Internet community. However, this document should be useful to any site that allows communication with other sites. As a general guide to security policies, this document may also be useful to sites with isolated systems.
1.3 Definitions For the purposes of this guide, a "site" is any organization that owns computers or network-related resources. These resources may include host computers that users use, routers, terminal servers, PC's or other devices that have access to the Internet. A site may be a end user of Internet services or a service provider such as a regional network. However, most of the focus of this guide is on those end users of Internet services. We assume that the site has the ability to set policies and procedures for itself with the concurrence and support from those who actually own the resources. The "Internet" is those set of networks and machines that use the TCP/IP protocol suite, connected through gateways, and sharing a common name and address spaces [1]. The term "system administrator" is used to cover all those who are responsible for the day-to-day operation of resources. This may be a number of individuals or an organization. The term "decision maker" refers to those people at a site who set or approve policy. These are often (but not always) the people who own the resources. 1.4 Related Work The IETF Security Policy Working Group (SPWG) is working on a set of recommended security policy guidelines for the Internet [23]. These guidelines may be adopted as policy by regional networks or owners of other resources. This handbook should be a useful tool to help sites implement those policies as desired or required. However, even implementing the proposed policies isn't enough to secure a site. The proposed Internet policies deal only with network access security. It says nothing about how sites should deal with local security issues. 1.5 Scope This document covers issues about what a computer security policy should contain, what kinds of procedures are need to enforce security, and some recommendations about how to deal with the problem. When developing a security policy, close attention should be made not only on the security needs and requirements of the local network, but also the security needs and requirements of the other interconnected networks.
This is not a cookbook for computer security. Each site has different needs; the security needs of a corporation might well be different than the security needs of an academic institution. Any security plan has to conform to the needs and culture of the site. This handbook does not cover details of how to do risk assessment, contingency planning, or physical security. These things are essential in setting and implementing effective security policy, but this document leaves treatment of those issues to other documents. We will try to provide some pointers in that direction. This document also doesn't talk about how to design or implement secure systems or programs. 1.6 Why Do We Need Security Policies and Procedures? For most sites, the interest in computer security is proportional to the perception of risk and threats. The world of computers has changed dramatically over the past twenty-five years. Twenty-five years ago, most computers were centralized and managed by data centers. Computers were kept in locked rooms and staffs of people made sure they were carefully managed and physically secured. Links outside a site were unusual. Computer security threats were rare, and were basically concerned with insiders: authorized users misusing accounts, theft and vandalism, and so forth. These threats were well understood and dealt with using standard techniques: computers behind locked doors, and accounting for all resources. Computing in the 1990's is radically different. Many systems are in private offices and labs, often managed by individuals or persons employed outside a computer center. Many systems are connected into the Internet, and from there around the world: the United States, Europe, Asia, and Australia are all connected together. Security threats are different today. The time honored advice says "don't write your password down and put it in your desk" lest someone find it. With world-wide Internet connections, someone could get into your system from the other side of the world and steal your password in the middle of the night when your building is locked up. Viruses and worms can be passed from machine to machine. The Internet allows the electronic equivalent of the thief who looks for open windows and doors; now a person can check hundreds of machines for vulnerabilities in a few hours. System administrators and decision makers have to understand the security threats that exist, what the risk and cost of a problem
would be, and what kind of action they want to take (if any) to prevent and respond to security threats. As an illustration of some of the issues that need to be dealt with in security problems, consider the following scenarios (thanks to Russell Brand [2, BRAND] for these): - A system programmer gets a call reporting that a major underground cracker newsletter is being distributed from the administrative machine at his center to five thousand sites in the US and Western Europe. Eight weeks later, the authorities call to inform you the information in one of these newsletters was used to disable "911" in a major city for five hours. - A user calls in to report that he can't login to his account at 3 o'clock in the morning on a Saturday. The system staffer can't login either. After rebooting to single user mode, he finds that password file is empty. By Monday morning, your staff determines that a number of privileged file transfers took place between this machine and a local university. Tuesday morning a copy of the deleted password file is found on the university machine along with password files for a dozen other machines. A week later you find that your system initialization files had been altered in a hostile fashion. - You receive a call saying that a breakin to a government lab occurred from one of your center's machines. You are requested to provide accounting files to help trackdown the attacker. A week later you are given a list of machines at your site that have been broken into. - A reporter calls up asking about the breakin at your center. You haven't heard of any such breakin. Three days later, you learn that there was a breakin. The center director had his wife's name as a password.
- A change in system binaries is detected.
The day that it is corrected, they again are changed.
This repeats itself for some weeks.
- If an intruder is found on your system, should you
leave the system open to monitor the situation or should
you close down the holes and open them up again later?
- If an intruder is using your site, should you call law
enforcement? Who makes that decision? If law enforcement asks
you to leave your site open, who makes that decision?
- What steps should be taken if another site calls you and says
they see activity coming from an account on your system? What
if the account is owned by a local manager?
1.7 Basic Approach
Setting security policies and procedures really means developing a
plan for how to deal with computer security. One way to approach
this task is suggested by Fites, et. al. [3, FITES]:
- Look at what you are trying to protect.
- Look at what you need to protect it from.
- Determine how likely the threats are.
- Implement measures which will protect your assets in a
cost-effective manner.
- Review the process continuously, and improve things every time
a weakness is found.
This handbook will concentrate mostly on the last two steps, but the
first three are critically important to making effective decisions
about security. One old truism in security is that the cost of
protecting yourself against a threat should be less than the cost
recovering if the threat were to strike you. Without reasonable
knowledge of what you are protecting and what the likely threats are,
following this rule could be difficult.
1.8 Organization of this Document
This document is organized into seven parts in addition to this
introduction.
The basic form of each section is to discuss issues that a site might
want to consider in creating a computer security policy and setting
procedures to implement that policy. In some cases, possible options
are discussed along with the some of the ramifications of those
choices. As far as possible, this document tries not to dictate the choices a site should make, since these depend on local circumstances. Some of the issues brought up may not apply to all sites. Nonetheless, all sites should at least consider the issues brought up here to ensure that they do not miss some important area. The overall flow of the document is to discuss policy issues followed by the issues that come up in creating procedures to implement the policies. Section 2 discusses setting official site policies for access to computing resources. It also goes into the issue of what happens when the policy is violated. The policies will drive the procedures that need to be created, so decision makers will need to make choices about policies before many of the procedural issues in following sections can be dealt with. A key part of creating policies is doing some kind of risk assessment to decide what really needs to be protected and the level of resources that should be applied to protect them. Once policies are in place, procedures to prevent future security problems should be established. Section 3 defines and suggests actions to take when unauthorized activity is suspected. Resources to prevent secruity breaches are also discussed. Section 4 discusses types of procedures to prevent security problems. Prevention is a key to security; as an example, the Computer Emergency Response Team/Coordination Center (CERT/CC) at Carnegie- Mellon University (CMU) estimates that 80% or more of the problems they see have to do with poorly chosen passwords. Section 5 discusses incident handling: what kinds of issues does a site face when someone violates the security policy. Many decisions will have to made on the spot as the incident occurs, but many of the options and issues can be discussed in advance. At very least, responsibilities and methods of communication can be established before an incident. Again, the choices here are influenced by the policies discussed in section 2. Section 6 deals with what happens after a security violation has been dealt with. Security planning is an on-going cycle; just after an incident has occurred is an excellent opportunity to improve policies and procedures. The rest of the document provides references and an annotated bibliography.
2. Establishing Official Site Policy on Computer Security 2.1 Brief Overview 2.1.1 Organization Issues The goal in developing an official site policy on computer security is to define the organization's expectations of proper computer and network use and to define procedures to prevent and respond to security incidents. In order to do this, aspects of the particular organization must be considered. First, the goals and direction of the organization should be considered. For example, a military base may have very different security concerns from a those of a university. Second, the site security policy developed must conform to existing policies, rules, regulations and laws that the organization is subject to. Therefore it will be necessary to identify these and take them into consideration while developing the policy. Third, unless the local network is completely isolated and standalone, it is necessary to consider security implications in a more global context. The policy should address the issues when local security problems develop as a result of a remote site as well as when problems occur on remote systems as a result of a local host or user. 2.1.2 Who Makes the Policy? Policy creation must be a joint effort by technical personnel, who understand the full ramifications of the proposed policy and the implementation of the policy, and by decision makers who have the power to enforce the policy. A policy which is neither implementable nor enforceable is useless. Since a computer security policy can affect everyone in an organization, it is worth taking some care to make sure you have the right level of authority in on the policy decisions. Though a particular group (such as a campus information services group) may have responsibility for enforcing a policy, an even higher group may have to support and approve the policy. 2.1.3 Who is Involved? Establishing a site policy has the potential for involving every computer user at the site in a variety of ways. Computer users
may be responsible for personal password administration. Systems
managers are obligated to fix security holes and to oversee the
system.
It is critical to get the right set of people involved at the
start of the process. There may already be groups concerned with
security who would consider a computer security policy to be their
area. Some of the types of groups that might be involved include
auditing/control, organizations that deal with physical security,
campus information systems groups, and so forth. Asking these
types of groups to "buy in" from the start can help facilitate the
acceptance of the policy.
2.1.4 Responsibilities
A key element of a computer security policy is making sure
everyone knows their own responsibility for maintaining security.
A computer security policy cannot anticipate all possibilities;
however, it can ensure that each kind of problem does have someone
assigned to deal with it.
There may be levels of responsibility associated with a policy on
computer security. At one level, each user of a computing
resource may have a responsibility to protect his account. A user
who allows his account to be compromised increases the chances of
compromising other accounts or resources.
System managers may form another responsibility level: they must
help to ensure the security of the computer system. Network
managers may reside at yet another level.
2.2 Risk Assessment
2.2.1 General Discussion
One of the most important reasons for creating a computer security
policy is to ensure that efforts spent on security yield cost
effective benefits. Although this may seem obvious, it is
possible to be mislead about where the effort is needed. As an
example, there is a great deal of publicity about intruders on
computers systems; yet most surveys of computer security show that
for most organizations, the actual loss from "insiders" is much
greater.
Risk analysis involves determining what you need to protect, what
you need to protect it from, and how to protect it. Is is the
process of examining all of your risks, and ranking those risks by
level of severity. This process involves making cost-effective
decisions on what you want to protect. The old security adage
says that you should not spend more to protect something than it
is actually worth.
A full treatment of risk analysis is outside the scope of this
document. [3, FITES] and [16, PFLEEGER] provide introductions to
this topic. However, there are two elements of a risk analysis
that will be briefly covered in the next two sections:
1. Identifying the assets
2. Identifying the threats
For each asset, the basic goals of security are availability,
confidentiality, and integrity. Each threat should be examined
with an eye to how the threat could affect these areas.
2.2.2 Identifying the Assets
One step in a risk analysis is to identify all the things that
need to be protected. Some things are obvious, like all the
various pieces of hardware, but some are overlooked, such as the
people who actually use the systems. The essential point is to
list all things that could be affected by a security problem.
One list of categories is suggested by Pfleeger [16, PFLEEGER,
page 459]; this list is adapted from that source:
1. Hardware: cpus, boards, keyboards, terminals,
workstations, personal computers, printers, disk
drives, communication lines, terminal servers, routers.
2. Software: source programs, object programs,
utilities, diagnostic programs, operating systems,
communication programs.
3. Data: during execution, stored on-line, archived off-line,
backups, audit logs, databases, in transit over
communication media.
4. People: users, people needed to run systems.
5. Documentation: on programs, hardware, systems, local
administrative procedures.
6. Supplies: paper, forms, ribbons, magnetic media.
2.2.3 Identifying the Threats
Once the assets requiring protection are identified, it is
necessary to identify threats to those assests. The threats can
then be examined to determine what potential for loss exists. It
helps to consider from what threats you are trying to protect your
assets.
The following sections describe a few of the possible threats.
2.2.3.1 Unauthorized Access
A common threat that concerns many sites is unauthorized access
to computing facilities. Unauthorized access takes many forms.
One means of unauthorized access is the use of another user's
account to gain access to a system. The use of any computer
resource without prior permission may be considered
unauthorized access to computing facilities.
The seriousness of an unauthorized access will vary from site
to site. For some sites, the mere act of granting access to an
unauthorized user may cause irreparable harm by negative media
coverage. For other sites, an unauthorized access opens the
door to other security threats. In addition, some sites may be
more frequent targets than others; hence the risk from
unauthorized access will vary from site to site. The Computer
Emergency Response Team (CERT - see section 3.9.7.3.1) has
observed that well-known universities, government sites, and
military sites seem to attract more intruders.
2.2.3.2 Disclosure of Information
Another common threat is disclosure of information. Determine
the value or sensitivity of the information stored on your
computers. Disclosure of a password file might allow for
future unauthorized accesses. A glimpse of a proposal may give
a competitor an unfair advantage. A technical paper may
contain years of valuable research.
2.2.3.3 Denial of Service
Computers and networks provide valuable services to their
users. Many people rely on these services in order to perform
their jobs efficiently. When these services are not available
when called upon, a loss in productivity results.
Denial of service comes in many forms and might affect users in
a number of ways. A network may be rendered unusable by a
rogue packet, jamming, or by a disabled network component. A
virus might slow down or cripple a computer system. Each site
should determine which services are essential, and for each of
these services determine the affect to the site if that service
were to become disabled.
2.3 Policy Issues
There are a number of issues that must be addressed when developing a
security policy. These are:
1. Who is allowed to use the resources?
2. What is the proper use of the resources?
3. Who is authorized to grant access and approve usage?
4. Who may have system administration privileges?
5. What are the user's rights and responsibilities?
6. What are the rights and responsibilities of the
system administrator vs. those of the user?
7. What do you do with sensitive information?
These issues will be discussed below. In addition you may wish to
include a section in your policy concerning ethical use of computing
resources. Parker, Swope and Baker [17, PARKER90] and Forester and
Morrison [18, FORESTER] are two useful references that address
ethical issues.
2.3.1 Who is Allowed to use the Resources?
One step you must take in developing your security policy is
defining who is allowed to use your system and services. The
policy should explicitly state who is authorized to use what
resources.
2.3.2 What is the Proper Use of the Resources?
After determining who is allowed access to system resources it is
necessary to provide guidelines for the acceptable use of the
resources. You may have different guidelines for different types
of users (i.e., students, faculty, external users). The policy
should state what is acceptable use as well as unacceptable use.
It should also include types of use that may be restricted.
Define limits to access and authority. You will need to consider
the level of access various users will have and what resources
will be available or restricted to various groups of people.
Your acceptable use policy should clearly state that individual
users are responsible for their actions. Their responsibility
exists regardless of the security mechanisms that are in place.
It should be clearly stated that breaking into accounts or
bypassing security is not permitted.
The following points should be covered when developing an
acceptable use policy:
o Is breaking into accounts permitted?
o Is cracking passwords permitted?
o Is disrupting service permitted?
o Should users assume that a file being world-readable
grants them the authorization to read it?
o Should users be permitted to modify files that are
not their own even if they happen to have write
permission?
o Should users share accounts?
The answer to most of these questions will be "no".
You may wish to incorporate a statement in your policies
concerning copyrighted and licensed software. Licensing
agreements with vendors may require some sort of effort on your
part to ensure that the license is not violated. In addition, you
may wish to inform users that the copying of copyrighted software
may be a violation of the copyright laws, and is not permitted.
Specifically concerning copyrighted and/or licensed software, you
may wish to include the following information:
o Copyrighted and licensed software may not be duplicated
unless it is explicitly stated that you may do so.
o Methods of conveying information on the
copyright/licensed status of software.
o When in doubt, DON'T COPY.
Your acceptable use policy is very important. A policy which does
not clearly state what is not permitted may leave you unable to
prove that a user violated policy.
There are exception cases like tiger teams and users or
administrators wishing for "licenses to hack" -- you may face the
situation where users will want to "hack" on your services for
security research purposes. You should develop a policy that will
determine whether you will permit this type of research on your
services and if so, what your guidelines for such research will
be.
Points you may wish to cover in this area:
o Whether it is permitted at all.
o What type of activity is permitted: breaking in, releasing
worms, releasing viruses, etc..
o What type of controls must be in place to ensure that it
does not get out of control (e.g., separate a segment of
your network for these tests).
o How you will protect other users from being victims of
these activities, including external users and networks.
o The process for obtaining permission to conduct these
tests.
In cases where you do permit these activities, you should isolate
the portions of the network that are being tested from your main
network. Worms and viruses should never be released on a live
network.
You may also wish to employ, contract, or otherwise solicit one or
more people or organizations to evaluate the security of your
services, of which may include "hacking". You may wish to provide
for this in your policy.
2.3.3 Who Is Authorized to Grant Access and Approve Usage?
Your policy should state who is authorized to grant access to your
services. Further, it must be determined what type of access they
are permitted to give. If you do not have control over who is
granted access to your system, you will not have control over who
is using your system. Controlling who has the authorization to
grant access will also enable you to know who was or was not
granting access if problems develop later.
There are many schemes that can be developed to control the
distribution of access to your services. The following are the
factors that you must consider when determining who will
distribute access to your services:
o Will you be distributing access from a centralized
point or at various points?
You can have a centralized distribution point to a distributed
system where various sites or departments independently authorize
access. The trade off is between security and convenience. The
more centralized, the easier to secure.
o What methods will you use for creating accounts and
terminating access?
From a security standpoint, you need to examine the mechanism that
you will be using to create accounts. In the least restrictive
case, the people who are authorized to grant access would be able
to go into the system directly and create an account by hand or
through vendor supplied mechanisms. Generally, these mechanisms
place a great deal of trust in the person running them, and the
person running them usually has a large amount of privileges. If
this is the choice you make, you need to select someone who is
trustworthy to perform this task. The opposite solution is to
have an integrated system that the people authorized to create
accounts run, or the users themselves may actually run. Be aware
that even in the restrictive case of having a mechanized facility
to create accounts does not remove the potential for abuse.
You should have specific procedures developed for the creation of
accounts. These procedures should be well documented to prevent
confusion and reduce mistakes. A security vulnerability in the
account authorization process is not only possible through abuse,
but is also possible if a mistake is made. Having clear and well
documented procedure will help ensure that these mistakes won't
happen. You should also be sure that the people who will be
following these procedures understand them.
The granting of access to users is one of the most vulnerable of
times. You should ensure that the selection of an initial
password cannot be easily guessed. You should avoid using an
initial password that is a function of the username, is part of
the user's name, or some algorithmically generated password that
can easily be guessed. In addition, you should not permit users
to continue to use the initial password indefinitely. If
possible, you should force users to change the initial password
the first time they login. Consider that some users may never
even login, leaving their password vulnerable indefinitely. Some
sites choose to disable accounts that have never been accessed,
and force the owner to reauthorize opening the account.
2.3.4 Who May Have System Administration Privileges?
One security decision that needs to be made very carefully is who
will have access to system administrator privileges and passwords
for your services. Obviously, the system administrators will need
access, but inevitably other users will request special
privileges. The policy should address this issue. Restricting
privileges is one way to deal with threats from local users. The
challenge is to balance restricting access to these to protect
security with giving people who need these privileges access so
that they can perform their tasks. One approach that can be taken
is to grant only enough privilege to accomplish the necessary
tasks.
Additionally, people holding special privileges should be
accountable to some authority and this should also be identified
within the site's security policy. If the people you grant
privileges to are not accountable, you run the risk of losing
control of your system and will have difficulty managing a
compromise in security.
2.3.5 What Are The Users' Rights and Responsibilities?
The policy should incorporate a statement on the users' rights and
responsibilities concerning the use of the site's computer systems
and services. It should be clearly stated that users are
responsible for understanding and respecting the security rules of
the systems they are using. The following is a list of topics
that you may wish to cover in this area of the policy:
o What guidelines you have regarding resource consumption
(whether users are restricted, and if so, what the
restrictions are).
o What might constitute abuse in terms of system performance.
o Whether users are permitted to share accounts or let others
use their accounts.
o How "secret" users should keep their passwords.
o How often users should change their passwords and any other
password restrictions or requirements.
o Whether you provide backups or expect the users to create
their own.
o Disclosure of information that may be proprietary.
o Statement on Electronic Mail Privacy (Electronic
Communications Privacy Act).
o Your policy concerning controversial mail or postings to
mailing lists or discussion groups (obscenity, harassment,
etc.).
o Policy on electronic communications: mail forging, etc.
The Electronic Mail Association sponsored a white paper on the
privacy of electronic mail in companies [4]. Their basic
recommendation is that every site should have a policy on the
protection of employee privacy. They also recommend that
organizations establish privacy policies that deal with all media,
rather than singling out electronic mail.
They suggest five criteria for evaluating any policy:
1. Does the policy comply with law and with duties to
third parties?
2. Does the policy unnecessarily compromise the interest of
the employee, the employer or third parties?
3. Is the policy workable as a practical matter and likely to
be enforced?
4. Does the policy deal appropriately with all different
forms of communications and record keeping with the office?
5. Has the policy been announced in advance and agreed to by
all concerned?
2.3.6 What Are The Rights and Responsibilities of System
Administrators Versus Rights of Users
There is a tradeoff between a user's right to absolute privacy and
the need of system administrators to gather sufficient information
to diagnose problems. There is also a distinction between a
system administrator's need to gather information to diagnose
problems and investigating security violations. The policy should
specify to what degree system administrators can examine user
files to diagnose problems or for other purposes, and what rights
you grant to the users. You may also wish to make a statement
concerning system administrators' obligation to maintaining the
privacy of information viewed under these circumstances. A few
questions that should be answered are:
o Can an administrator monitor or read a user's files
for any reason?
o What are the liabilities?
o Do network administrators have the right to examine
network or host traffic?
2.3.7 What To Do With Sensitive Information
Before granting users access to your services, you need to
determine at what level you will provide for the security of data
on your systems. By determining this, you are determining the
level of sensitivity of data that users should store on your
systems. You do not want users to store very sensitive
information on a system that you are not going to secure very
well. You need to tell users who might store sensitive
information what services, if any, are appropriate for the storage
of sensitive information. This part should include storing of
data in different ways (disk, magnetic tape, file servers, etc.).
Your policy in this area needs to be coordinated with the policy
concerning the rights of system administrators versus users (see
section 2.3.6).
2.4 What Happens When the Policy is Violated It is obvious that when any type of official policy is defined, be it related to computer security or not, it will eventually be broken. The violation may occur due to an individual's negligence, accidental mistake, having not been properly informed of the current policy, or not understanding the current policy. It is equally possible that an individual (or group of individuals) may knowingly perform an act that is in direct violation of the defined policy. When a policy violation has been detected, the immediate course of action should be pre-defined to ensure prompt and proper enforcement. An investigation should be performed to determine how and why the violation occurred. Then the appropriate corrective action should be executed. The type and severity of action taken varies depending on the type of violation that occurred. 2.4.1 Determining the Response to Policy Violations Violations to policy may be committed by a wide variety of users. Some may be local users and others may be from outside the local environment. Sites may find it helpful to define what it considers "insiders" and "outsiders" based upon administrative, legal or political boundaries. These boundaries imply what type of action must be taken to correct the offending party; from a written reprimand to pressing legal charges. So, not only do you need to define actions based on the type of violation, you also need to have a clearly defined series of actions based on the kind of user violating your computer security policy. This all seems rather complicated, but should be addressed long before it becomes necessary as the result of a violation. One point to remember about your policy is that proper education is your best defense. For the outsiders who are using your computer legally, it is your responsibility to verify that these individuals are aware of the policies that you have set forth. Having this proof may assist you in the future if legal action becomes necessary. As for users who are using your computer illegally, the problem is basically the same. What type of user violated the policy and how and why did they do it? Depending on the results of your investigation, you may just prefer to "plug" the hole in your computer security and chalk it up to experience. Or if a significant amount of loss was incurred, you may wish to take more drastic action.
2.4.2 What to do When Local Users Violate the Policy of a Remote
Site
In the event that a local user violates the security policy of a
remote site, the local site should have a clearly defined set of
administrative actions to take concerning that local user. The
site should also be prepared to protect itself against possible
actions by the remote site. These situations involve legal issues
which should be addressed when forming the security policy.
2.4.3 Defining Contacts and Responsibilities to Outside
Organizations
The local security policy should include procedures for
interaction with outside organizations. These include law
enforcement agencies, other sites, external response team
organizations (e.g., the CERT, CIAC) and various press agencies.
The procedure should state who is authorized to make such contact
and how it should be handled. Some questions to be answered
include:
o Who may talk to the press?
o When do you contact law enforcement and investigative agencies?
o If a connection is made from a remote site, is the
system manager authorized to contact that site?
o Can data be released? What kind?
Detailed contact information should be readily available along
with clearly defined procedures to follow.
2.4.4 What are the Responsibilities to our Neighbors and Other
Internet Sites?
The Security Policy Working Group within the IETF is working on a
document entitled, "Policy Guidelines for the Secure Operation of
the Internet" [23]. It addresses the issue that the Internet is a
cooperative venture and that sites are expected to provide mutual
security assistance. This should be addressed when developing a
site's policy. The major issue to be determined is how much
information should be released. This will vary from site to site
according to the type of site (e.g., military, education,
commercial) as well as the type of security violation that
occurred.
2.4.5 Issues for Incident Handling Procedures
Along with statements of policy, the document being prepared
should include procedures for incident handling. This is covered
in detail in the next chapter. There should be procedures
available that cover all facets of policy violation.
2.5 Locking In or Out
Whenever a site suffers an incident which may compromise computer
security, the strategies for reacting may be influenced by two
opposing pressures.
If management fears that the site is sufficiently vulnerable, it may
choose a "Protect and Proceed" strategy. This approach will have as
its primary goal the protection and preservation of the site
facilities and to provide for normalcy for its users as quickly as
possible. Attempts will be made to actively interfere with the
intruder's processes, prevent further access and begin immediate
damage assessment and recovery. This process may involve shutting
down the facilities, closing off access to the network, or other
drastic measures. The drawback is that unless the intruder is
identified directly, they may come back into the site via a different
path, or may attack another site.
The alternate approach, "Pursue and Prosecute", adopts the opposite
philosophy and goals. The primary goal is to allow intruders to
continue their activities at the site until the site can identify the
responsible persons. This approach is endorsed by law enforcement
agencies and prosecutors. The drawback is that the agencies cannot
exempt a site from possible user lawsuits if damage is done to their
systems and data.
Prosecution is not the only outcome possible if the intruder is
identified. If the culprit is an employee or a student, the
organization may choose to take disciplinary actions. The computer
security policy needs to spell out the choices and how they will be
selected if an intruder is caught.
Careful consideration must be made by site management regarding their
approach to this issue before the problem occurs. The strategy
adopted might depend upon each circumstance. Or there may be a
global policy which mandates one approach in all circumstances. The
pros and cons must be examined thoroughly and the users of the
facilities must be made aware of the policy so that they understand
their vulnerabilities no matter which approach is taken.
The following are checklists to help a site determine which strategy
to adopt: "Protect and Proceed" or "Pursue and Prosecute".
Protect and Proceed
1. If assets are not well protected.
2. If continued penetration could result in great
financial risk.
3. If the possibility or willingness to prosecute
is not present.
4. If user base is unknown.
5. If users are unsophisticated and their work is
vulnerable.
6. If the site is vulnerable to lawsuits from users, e.g.,
if their resources are undermined.
Pursue and Prosecute
1. If assets and systems are well protected.
2. If good backups are available.
3. If the risk to the assets is outweighed by the
disruption caused by the present and possibly future
penetrations.
4. If this is a concentrated attack occurring with great
frequency and intensity.
5. If the site has a natural attraction to intruders, and
consequently regularly attracts intruders.
6. If the site is willing to incur the financial (or other)
risk to assets by allowing the penetrator continue.
7. If intruder access can be controlled.
8. If the monitoring tools are sufficiently well-developed
to make the pursuit worthwhile.
9. If the support staff is sufficiently clever and knowledgable
about the operating system, related utilities, and systems
to make the pursuit worthwhile.
10. If there is willingness on the part of management to
prosecute.
11. If the system adminitrators know in general what kind of
evidence would lead to prosecution.
12. If there is established contact with knowledgeable law
enforcement.
13. If there is a site representative versed in the relevant
legal issues.
14. If the site is prepared for possible legal action from
its own users if their data or systems become compromised
during the pursuit.
2.6 Interpreting the Policy
It is important to define who will interpret the policy. This could
be an individual or a committee. No matter how well written, the
policy will require interpretation from time to time and this body
would serve to review, interpret, and revise the policy as needed.
2.7 Publicizing the Policy
Once the site security policy has been written and established, a
vigorous process should be engaged to ensure that the policy
statement is widely and thoroughly disseminated and discussed. A
mailing of the policy should not be considered sufficient. A period
for comments should be allowed before the policy becomes effective to
ensure that all affected users have a chance to state their reactions
and discuss any unforeseen ramifications. Ideally, the policy should
strike a balance between protection and productivity.
Meetings should be held to elicit these comments, and also to ensure
that the policy is correctly understood. (Policy promulgators are
not necessarily noted for their skill with the language.) These
meetings should involve higher management as well as line employees.
Security is a collective effort.
In addition to the initial efforts to publicize the policy, it is
essential for the site to maintain a continual awareness of its
computer security policy. Current users may need periodic reminders
New users should have the policy included as part of their site
introduction packet. As a condition for using the site facilities,
it may be advisable to have them sign a statement that they have read
and understood the policy. Should any of these users require legal
action for serious policy violations, this signed statement might
prove to be a valuable aid.
(next page on part 2)
