The present document details the general aspects of PLMN management. It describes primarily the management processes that collectively support Customer Relationship Management, Service Management and Operations and Resource Management and Operations. These management processes are based on the widely accepted Enhanced Telecom Operations Map® (or eTOM for short), developed by the TeleManagement Forum. This reference framework for categorizing the business activities that a service provider will use is found in the ITU-T Recommendations M.3050.x series [112]. Figure 3 shows the Operations portion of the eTOM framework decomposed into the Operations Support and Readiness vertical end-end process grouping plus the three Customer Operations vertical end-end process groupings of Fulfilment, Assurance and Billing. The purpose is to show in more detail the predominant processes that need to be involved - integrated and automated - to support the vertical end-to-end, Customer Operations processes of Fulfilment, Assurance and Billing as well as the Operations Support and Readiness processes.

The following clauses give a short description of each of the management processes introduced in the Enhanced Telecom Operations Map®. To see more detailed descriptions refer to ITU-T Recommendations M.3050.x series [112].